Privacy Policy

This Privacy Policy explains how Videflo LLC, a Utah limited liability company (“Videflo”, “we”, “us”), handles information in connection with the Videflo app, Videflo Cloud, and this website. It applies wherever you use Videflo.

Videflo is a camcorder and a private memory archive. The videos you record are created on your device and kept there. With a Videflo account and subscription, they are also protected in Videflo Cloud, and a Tape can be shared with people you invite so that they can add their own recordings to it. This policy describes the information each of those parts involves, who can see it, and the controls you have.

If you do not agree with this policy, please do not use Videflo. Your use of the app is also governed by our Terms of Service.

• You sign in with Apple. Videflo requires a Videflo account, and Sign in with Apple is the only way to create one. There is no Videflo password.
• You subscribe. Videflo is a paid app. The subscription is bought from Apple and includes Videflo Cloud storage.
• You set up a Profile. A display name, a username, and a photo or one of Videflo’s built-in avatars. This is how other Videflo users recognise you.
• You record Tapes. Recordings are saved on your device first. While Back Up to Videflo Cloud is on (it is on by default), each recording and its Tape details are also copied to Videflo Cloud.
• You can share a Tape. Inviting someone lets them see the Tape, watch it, and add their own recordings to it.

The categories below describe what Videflo processes, where it comes from, and where it lives.

Account and sign-in information

When you sign in with Apple, Apple gives Videflo a signed identity token. From it, Videflo Cloud creates your account and records a stable account identifier and the email address associated with your Apple Account. If you chose Apple’s Hide My Email, that address is Apple’s private relay address rather than your real one. Videflo uses this to identify your account. Your email address is never shown to other Videflo users and cannot be used to search for you.

Profile information

Your display name, your username, and your profile photo or chosen avatar. You provide these yourself when you set up your Profile. Usernames are unique and, once claimed, cannot be changed. A profile photo is stored in Videflo Cloud under your account; a built-in avatar is stored only as a choice.

Your Profile is visible to other Videflo users in the situations described under Who can see what.

Your recordings and Tapes

The videos you record with Videflo, videos you choose to import from your photo library into a Tape, and the details that describe them: Tape names, recording names, cover photos, the date and time each recording was made and the time zone it was made in, the Tape’s orientation, and each recording’s length and file size. Videflo also computes a fingerprint (a cryptographic hash) of each recording file so that Videflo Cloud can verify an upload arrived intact and never stores the same recording twice.

All of this is stored on your device. While Back Up to Videflo Cloud is on, it is also uploaded to and stored in Videflo Cloud. The original files on your device are never modified, and they are removed from your device only if you choose Remove from This iPhone for a Tape that is already protected in Videflo Cloud.

Collections, the groups you organise Tapes into, and your app preferences stay on your device and are not uploaded.

Shared Tapes, invitations and Friends & Family

When you share a Tape, VidefloCloud records who owns it, who has been invited, who accepted, and which recordings each person added. When you send or accept a Friends & Family request, it records that connection. An invitation sent by text message contains a single-use link; the link identifies the invitation, not you, and the page it opens on this website names no Tape and no person.

Notifications

Videflo keeps a record of the notifications it shows you inside the app, for example that somebody invited you to a Tape, accepted your request, or added a recording to a Shared Tape. Each notification stores the name and username of the person it is about and the title of the Tape it concerns, as they were at the time, so the notification reads correctly even when you are offline.

If you allow notifications on your device, Videflo registers the device token Apple assigns to your device, together with the app version and whether the app is a test or App Store build, so that it can deliver push notifications through Apple. The text of a push notification is generic: it never contains a name, a Tape title, a username or a file name.

Subscription and purchase information

Purchases are made through your Apple Account using Apple’s in-app purchase system, and Apple processes the payment. We do not collect or store your card number, bank details or billing address. To confirm that your subscription is active and to set your Videflo Cloud allowance, Videflo receives from Apple, directly and through our subscription infrastructure provider, information about your transactions: the product, its status, when it renews or expires, transaction identifiers, and whether it was made in Apple’s sandbox or production environment.

Device and technical information

Our subscription infrastructure provider receives your Videflo account identifier and an identifier for your device so that a purchase can be matched to your account. Our backend provider processes standard technical information about each request the app makes, such as your IP address and the time of the request, in order to deliver the service and keep it secure. Videflo does not use the advertising identifier, and it contains no advertising or analytics identifiers of any kind.

Information you send us directly

If you email support, we receive your email address, your message, and anything you choose to attach, which may include a description of your device or a screenshot. We use it to answer you.

Website information

When you visit this website, our hosting provider processes standard technical information such as your IP address, browser type, and the pages you request, in order to serve the site and keep it secure. This website uses no analytics service, no advertising trackers, and sets no tracking cookies.

Videflo is a recording app, so it asks iOS for access to the hardware it needs. Every permission is requested by iOS, granted by you, and can be changed or revoked at any time in Settings → Videflo on your device.

• Camera. Required to record video. Videflo records only while you have started a recording in the app.
• Microphone. Required to capture sound with your video. Without it, Videflo cannot record audio.
• Photos, add only. Requested only when you save a video from Videflo into your photo library.Videflo never asks to read your library.

Choosing a cover photo, or choosing videos from your library to add to a new Tape, uses Apple’s own picker: iOS shows you your library and hands Videflo only the items you tap. Videflo does not see the rest of your library, which is why no permission prompt appears.

If you decline a permission, the related part of the app simply will not work; nothing else about your use of Videflo changes.

We use the information described above to:

• create and operate your Videflo account and Profile, and let other users recognise you where you choose to interact with them;
• store your recordings and Tapes in Videflo Cloud, play them back to you, including on a new phone, and let you download them again;
• operate Shared Tapes: deliver invitations, show members the Tape and its recordings, and attribute recordings to the people who made them;
• confirm your subscription, apply the Videflo Cloud allowance it includes, and tell you when that allowance is nearly or fully used;
• deliver the notifications you have chosen to receive;
• respond to your support requests;
• keep the service secure and working, and detect, prevent and address abuse; and
• comply with legal obligations.

• No advertising and no tracking. Videflo contains no advertising, no advertising identifiers, and no third-party analytics, attribution or crash-reporting software. We do not track you across other companies’ apps or websites.
• No selling of your information. We do not sell your personal information, and we do not share it for advertising.
• No analysis of your footage. Videflo does not analyse, transcribe, run recognition on, or use your recordings to train any model. Thumbnails you see in the app are generated on your own device.
• No reading of your photo library. Every photo or video Videflo receives from your library is one you picked yourself in Apple’s picker.
• No Videflo password. We never hold a password for you. Sign in with Apple is the only way in.

Other Videflo users

• Your Profile(display name, username and avatar) can be seen by people who search for your exact username, by your Friends & Family connections, by the members of any Tape you share or join, and by anyone you send or receive a request or invitation from. There is no public directory, no followers, and no way to search by real name or email address.
• A Shared Tape (its title, cover, every recording in it, and who added each recording) can be seen and watched by the Tape’s owner and every member who has accepted an invitation. Recordings you add to somebody else’s Shared Tape become part of that Tape.
• A personal Tape is visible to nobody but you.
• A Friends & Family connection on its own gives nobody access to any of your Tapes.

Service providers

The providers listed under Service providers process information on our behalf in order to run Videflo. They may not use it for their own purposes.

Legal requirements

We may disclose information if required to do so by law, or where we believe in good faith that disclosure is necessary to protect the rights, safety or property of Videflo, our users or the public.

A change of ownership

If Videflo LLC is involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction. We will make reasonable efforts to tell you before your information becomes subject to a different privacy policy.

We rely on a small number of providers to operate Videflo. Each processes information only as needed to provide its service to us.

• Apple: Sign in with Apple, App Store distribution, in-app purchases and subscription billing, and push notification delivery. Apple’s handling of your Apple Account and payment information is governed by Apple’s own privacy policy.
• Supabase: the infrastructure behind Videflo Cloud: your account, the database that holds your Tape details, Profile, connections and notifications, the storage that holds your recordings and profile photo, and the server code that enforces who may access what.
• RevenueCat: subscription infrastructure that records your App Store purchases against your Videflo account, so that your subscription and Videflo Cloud allowance follow you to a new phone.
• Vercel: hosting for this website.
• An email provider: for support correspondence.

The Share Feedback link in Videflo’s Settings opens a feedback board run by a separate company, outside the app. Anything you post there is governed by that service’s own terms and privacy policy.

Videflo Cloud is a copy, never a replacement. A recording is written to your device first, and the original file there is never modified by a backup, a download, or playback.

• Back Up to Videflo Cloud can be switched off in Settings → Videflo Cloud → Backup Settings. While it is off, new recordings stay on your device only. Anything already in Videflo Cloud stays there; see How long information is kept.
• Remove from This iPhone frees the space a protected Tape uses on your device. The Tape then plays by streaming from Videflo Cloud, and Download to This iPhone brings the files back. Videflo verifies that every recording is safely in Videflo Cloud before it will remove a local copy.
• Your allowance. Your subscription includes 50 GB of Videflo Cloud, and larger capacities are available. The owner of a Shared Tape pays for that Tape’s storage, including recordings other members add. If your account goes over its allowance, for example after moving to a smaller capacity, Videflo keeps everything already stored and stops accepting new uploads until you are back within it. You have 30 days to free up space or choose a larger capacity; Videflo does not delete your content automatically.

• Recordings and Tapes are kept while your account exists and until you delete them; Videflo does not currently delete them because a subscription has lapsed, though we may establish retention rules for lapsed accounts with notice, as the Terms describe. Deleting a Tape removes it from your device and from Videflo Cloud, including from every member’s view of a Shared Tape. On a Shared Tape, the owner can delete a single recording from Videflo Cloud for everyone. On a personal Tape, deleting a single recording currently removes it from your device only; its copy in Videflo Cloud remains until you delete the Tape.
• Your account, Profile, connections, invitations and notification history are kept while your account exists and removed when you delete it; see Deleting your account.
• Notifications expire on their own. Informational notifications are removed 72 hours after you read them, or 7 days after they arrive if you never do. Notifications that ask you to act, such as an invitation or a request, stay until you answer them, and are removed 7 days after that if you had read them or 14 days after if you had not.
• Push registrations are deactivated when you sign out or when Apple reports that the device can no longer be reached, and deleted with your account.
• Subscription records are kept while your account exists, so that your access and allowance can be confirmed.
• Support emails are kept for as long as needed to handle your request and to keep a reasonable record of it.

Content that is deleted from Videflo Cloud is removed from our storage by a scheduled process shortly afterwards.

Delete Account, at the bottom of Videflo’s Settings, permanently deletes your Videflo account. It cannot be undone. When you confirm:

• your account, Profile, profile photo, Friends & Family connections, invitations, notifications and push registrations are deleted;
• every Tape you own is deleted from Videflo Cloud, together with all of its recordings, including recordings other people added to it;
• recordings you added to somebody else’s Shared Tape stay in that Tape, because they are part of that person’s memory, but they are no longer attributed to you;
• videos already on your device are not deleted by this; deleting the app, or the Tapes inside it, is a separate step; and
• your subscription is not cancelled, because it is held by Apple. Cancel it in your Apple Account settings.

• Backup. Turn Back Up to Videflo Cloud on or off, and choose whether backups may use cellular data, in Settings → Videflo Cloud → Backup Settings.
• Your content. Delete a recording, a Tape or a Collection in the app; remove a Tape from your device or download it again; and export a copy to Photos whenever you want one.
• Sharing. Choose whom to invite, cancel an invitation, remove a member from a Tape you own, stop a Tape you own from accepting new recordings, or leave a Tape somebody else shared with you.
• Profile. Change your display name and photo in Settings → Profile → Edit Profile. Your username is fixed once claimed.
• Friends & Family. Decline or cancel a request, or remove a connection, at any time.
• Notifications. Allow or withdraw notification permission in iOS Settings. In-app notifications continue to work without it.
• Permissions. Camera, microphone and Photos access can be granted or withdrawn at any time in iOS Settings.
• Subscription. View, change or cancel it in your Apple Account settings; see the Support page.
• Sign out and delete. Sign out in Settings → Profile, or delete your account as described above.
• Privacy requests. Depending on where you live, you may have rights to access, correct, delete or obtain a copy of personal information we hold about you, or to object to certain processing. Most of these you can exercise yourself in the app. For anything else, contact admin@videflo.com and we will respond as applicable law requires.

Videflo is intended for adults, in particular parents and family members recording their own memories, and is not directed to children. We do not knowingly create accounts for, or collect personal information from, children below the age at which they can agree to an online service in their country. Where a parent or guardian’s consent is required, they must be the one to accept our Terms of Service and to supervise use of the app.

Families often record children. A recording of a child made with Videflo is handled exactly like any other recording: it belongs to the account that made it, it is protected in Videflo Cloud on the same terms, and it is visible to other people only if that account shares the Tape.

If you believe a child has created a Videflo account or provided us with personal information, please contact admin@videflo.com so we can delete it.

Information travelling between the app and Videflo Cloud is encrypted in transit. Access to Videflo Cloud is enforced on the server for every request, so that your personal Tapes are reachable only by your account and a Shared Tape only by its members. We hold no password for you, and we never see your payment details.

On your iPhone, Videflo’s data benefits from the protections iOS applies to app data, such as the device passcode and platform-level file protection. Protecting your device with a strong passcode and keeping iOS up to date meaningfully protects the recordings stored in Videflo.

No app, website, or method of transmission or storage is completely secure, and we cannot guarantee that unauthorised access will never occur.

Videflo is operated from Utah, United States. It is currently offered through the App Store in the United States, Canada, Australia, and New Zealand. We expect to add more countries over time, and will update this policy when we do.

Videflo Cloud (your account, your Tape details and the recordings you back up) is hosted for us by Supabase in the United States. Our other providers, named under Service providers, may process the information they handle for us in the United States and in other countries where they operate. Those countries may have data protection laws that differ from your own. Where the law of your country requires it, we take reasonable steps to see that the information stays protected to a comparable standard, including under Australian Privacy Principle 8 and Information Privacy Principle 12 of New Zealand’s Privacy Act 2020.

Europe and the United Kingdom

Videflo is not currently offered in the European Economic Area or the United Kingdom, and we do not target users there. If you write to us from those regions we will still handle your message carefully and honour the rights described below, but the app is not sold in your country yet.

Some of the rights below may not apply to you, and some may go further than the law of your country requires. We would rather offer them to everyone than make you prove where you live.

The United States

If you are in California, you may request to know, delete, or correct personal information we hold, and you may not be discriminated against for exercising those rights. We do not sell your personal information, and we do not share it for cross-context behavioural advertising, as those terms are defined by the CCPA as amended by the CPRA.

A growing number of other states, including Utah, where Videflo is registered, give residents comparable rights to access, correct, delete, and obtain a copy of their personal information. Write to us and we will honour them.

Canada

Under PIPEDA you may ask what personal information we hold about you, ask us to correct it, and challenge how we have handled it. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada.

Australia

Under the Privacy Act 1988 and the Australian Privacy Principles you may request access to the personal information we hold about you and ask us to correct it. If you believe we have mishandled it, you may complain to us first, and then to the Office of the Australian Information Commissioner if you are not satisfied.

New Zealand

Under the Privacy Act 2020 you have the right to access the personal information we hold about you and to request correction. Complaints can be made to the Office of the Privacy Commissioner.

Everywhere else

Other countries and states grant similar rights. Write to admin@videflo.com and we will handle your request as the law that applies to you requires. We will not charge you for it except where the law allows, and we may need to verify your identity before acting.

We may update this Privacy Policy as Videflo changes or as the law requires. When we do, we will revise the “Last updated” date at the top of this page.

If a change materially affects how information is handled, we will make reasonable efforts to tell you, for example in the app or on this website, before it takes effect.

Questions about this policy, or about privacy in Videflo:

• Email: admin@videflo.com

The data controller is Videflo LLC, a Utah limited liability company.