Guides & answers
Help Center
Everything you need to capture, organize, and relive life’s memories with Videflo.
New here? Start with what a Tape is, then make your first one.
Popular help topics
The questions we’re asked most
- Getting Started
What Videflo is, and what a Tape is
The one idea behind the whole app: a Tape is a single memory that keeps growing.
- Getting Started
Creating your first Tape
Name it, choose how it will be filmed, and start recording — three decisions, one screen.
- Recording
Adding to a Tape you already have
How Continue Recording works, and why it's the heart of the whole app.
- Exporting & Sharing
Preparing and exporting a Tape
Exporting a whole Tape as one ordinary video file, saved into your Photos library.
- Storage & Backup
Backups, iCloud, and moving to a new iPhone
The most important article here. Your Tapes exist in one place — make sure that isn't the only one.
- Subscription
Restoring a purchase
Getting your subscription back after reinstalling or setting up a new iPhone.
Browse
Find it by topic
11 topics covering every part of Videflo — from your very first Tape to what happens when you move to a new iPhone.
Getting Started
What Videflo is, how to install it, and how to make your very first Tape.
6 articlesRecording
Using the camera, adding to a Tape, and what happens when you're interrupted.
6 articlesTapes & Library
Naming, tidying, trimming, and finding the Tapes you've made.
5 articlesCollections
Grouping Tapes that belong together, like folders for years.
1 articlePlayback
Watching a Tape back, moving through it, and the date stamp on screen.
3 articlesExporting & Sharing
Turning a Tape into an ordinary video file you can keep or send.
3 articlesStorage & Backup
How much space Tapes use, freeing some up, and keeping a second copy.
2 articlesSubscription
Plans, billing, restoring a purchase, and cancelling — all through Apple.
3 articlesPrivacy & Security
Where your recordings live, what leaves your iPhone, and what doesn't.
1 articleApp & Settings
Every switch in Settings explained, plus updates and getting in touch.
3 articlesTroubleshooting
When something isn't working, start here.
5 articles
Questions
Frequently asked
The short answers. Each one links to the article that covers it properly.
What exactly is a Tape?
A Tape is one memory that can keep growing. Rather than ending up with dozens of separate clips, you make a Tape for an occasion — a holiday, a birthday, a child's first year — and add recordings to it whenever the moment happens.
Press play and the whole Tape runs from beginning to end as one continuous video, in the order things happened.
Read the full articleDo I need to create an account?
No. Videflo has no account, no password, and nothing to sign into. Your Apple Account is used for the App Store purchase and nothing else.
Read the full articleWhere are my recordings stored?
On your iPhone, inside Videflo's own storage. Videflo is local-first: nothing is uploaded to us, and we have no copy of anything you film.
Read the full articleDoes Videflo back up my videos to the cloud?
No. There's no cloud backup, and Videflo cannot recover recordings from a lost, damaged, or erased iPhone.
Please keep an iPhone backup switched on, and export the Tapes you couldn't bear to lose so that a second copy exists outside the app.
Read the full articleHow do I add more footage to a Tape I already made?
Open the Tape's menu — press and hold its picture — and choose Continue Recording. The new footage joins the end of that Tape automatically.
Videflo will ask you to hold the phone the same way the Tape was started, so playback stays seamless.
Read the full articleHow do I get a Tape out of the app?
Prepare it, then choose Export to Photos. Preparing builds one video file from the whole Tape; exporting copies that file into your photo library, where you can share it like any other video.
Read the full articleWhy can't I change a Tape's orientation or quality?
Both are fixed when the Tape is created, because everything inside a Tape plays back as one continuous video. Mixing them would mean the picture flipping or changing part way through.
If you need different settings, make a new Tape — your existing ones are unaffected.
Read the full articleCan I edit my videos in Videflo?
Only lightly. You can trim the start and end of an individual recording. There are no filters, transitions, music, or timeline editing — a Tape is meant to be what happened.
Read the full articleWhat happens if I delete the app?
Deleting Videflo removes its data from your iPhone, including your Tapes and recordings. Unless they're in a device backup, or you exported them, they can't be recovered.
Deleting the app also doesn't cancel a subscription — that lives in your Apple Account and has to be cancelled there.
Read the full articleHow do I cancel my subscription?
Subscriptions are billed and managed by Apple. On your iPhone, open the Settings app, tap your name at the top, then Subscriptions, and select Videflo.
Cancelling stops the next renewal; you keep access until the end of the period you've already paid for.
Read the full articleI've paid but Videflo is asking me to subscribe again.
Tap Restore Purchases and let it finish, making sure the iPhone is signed in to the Apple Account that bought the subscription.
If nothing is found, check the subscription is still active in Settings → your name → Subscriptions.
Read the full articleIs there a free trial?
Videflo doesn't offer a free trial today. The subscription screen always shows the real price in your own currency before you commit to anything.
Read the full articleWhy does Videflo need camera and microphone access?
It's a camcorder — the camera records the picture and the microphone records the sound that goes with it. Without microphone access your recordings would be silent.
Both are used only while you're on the recording screen, and you can change your answer at any time in the iPhone's Settings app.
Read the full articleCan I share a Tape with my family?
Yes, once it's exported. Videflo has no share button of its own — export the Tape to your Photos library, then share it from there by AirDrop, message, or a shared album.
Read the full articleIs Videflo available on Android or iPad?
No. Videflo is an iPhone app and requires iOS 18 or later. There's no iPad, Mac, or Android version.
Read the full articleSomething isn't working. What should I try first?
Force-close Videflo and reopen it, then restart your iPhone. Check free storage and turn off Low Power Mode.
Please don't delete and reinstall the app as a first step — that would delete your Tapes. Email us before doing anything that drastic.
Read the full articleStill stuck? A person will read it.
Videflois made by a very small team, and every message is answered by someone who works on the app. Tell us your iPhone model, your iOS version, and what you were doing — it helps more than you’d think.