Terms of Service

These Terms of Service (the “Terms”) are an agreement between you and Videflo LLC (“Videflo”, “we”, “us”) covering your use of the Videflo app, Videflo Cloud, and this website (together, the “Service”).

By downloading, installing, signing in to, or using Videflo, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

You must be old enough to form a binding contract in the country where you live, and at least the minimum age required by the App Store for this app, to use Videflo. The minimum age differs by country: it is higher in some places, and several countries set a separate minimum age for consenting to online services.

If you are under that age, you may use Videflo only with the involvement of a parent or guardian, who accepts these Terms on your behalf and is responsible for your use of the app.

If you use Videflo on behalf of a household or family, you are responsible for making sure anyone who uses your device or your account follows these Terms.

Videflo is an app for recording and keeping home videos. It lets you create a “Tape” for an event or chapter of life, add recordings to that Tape over time, watch a Tape as one continuous video, organise Tapes into Collections, and export copies of your Tapes to your photo library.

With a Videflo account and an active subscription, Videflo also protects your recordings in Videflo Cloud, plays them back from Videflo Cloud on any device you sign in to, and lets you share a Tape with people you invite so that they can add their own recordings to it.

Videflo is an iPhone app. It does not currently offer an iPad, Mac, web or Android version, and nothing in these Terms should be read as a commitment to build one.

Videflo is currently offered through the Apple App Store in the United States, Canada, Australia, and New Zealand. We expect to add more countries over time. Pricing, currency, and the languages the app is offered in vary by region and can change. Being able to download Videflo in your country is not a representation that it complies with any local requirement beyond those Apple applies, and you are responsible for your own compliance with the law where you use it.

Videflo requires an account, created and accessed with Sign in with Apple. You may create one account for yourself. You are responsible for everything that happens under your account, for keeping your Apple Account and your device secure, and for telling us promptly if you believe your account has been used without your permission.

Your Profile (your display name, username and photo or avatar) is shown to other Videflo users you interact with. You must not use a name, username or picture that impersonates somebody else, that you do not have the right to use, or that is offensive or unlawful. Usernames are unique and cannot be changed once claimed.

You can sign out at any time, and you can permanently delete your account from within the app; see Ending your account.

You are responsible for:

• the device you use, its passcode, its storage space, and its backups;
• what you record, import and share, and for having the right and any necessary consent to record the people who appear in your videos and to share those videos with the people you invite;
• complying with the laws that apply where you record, including laws about recording other people and about audio recording; and
• keeping your own copies of anything you cannot afford to lose. Videflo Cloud is a protective copy, not a guarantee; see Videflo Cloud.

Your recordings, imported videos, Tapes, Collections, names, cover photos and Profile (together, your “Content”) are yours. You keep all rights in them. We claim no ownership of your Content.

To provide the Service, we need your permission to handle your Content. You grant Videflo LLC a worldwide, non-exclusive, royalty-free licence to store, copy, transmit, stream, display and otherwise process your Content solely as necessary to operate the Service for you and for the people you choose to share with, for example to keep a copy in Videflo Cloud, to play a Tape back to you, to render an export you request, and to show a Shared Tape to its members. This licence exists only for that purpose, does not let us use your Content for advertising, promotion or training any model, and ends when you delete the Content or your account, except to the extent it has been shared with others as described below or we are required by law to retain it.

If you choose to send us content as part of a support request, you give us permission to use it only to help you with that request.

While Back Up to Videflo Cloud is on, each recording you make and its Tape details are copied to Videflo Cloud. The original file stays on your device and is never modified by a backup. You can turn backup off, and you can choose whether it may use cellular data, in the app’s Settings.

Storage allowance

Your subscription includes 50 GB of Videflo Cloud storage. Larger capacities are available as upgrades within the same subscription, at the price the App Store shows you. The owner of a Tape pays for that Tape’s storage, including recordings other members add to a Shared Tape. Recordings you add to somebody else’s Shared Tape count against their allowance, not yours.

If your account is over its allowance, for example after moving to a smaller capacity, Videflo keeps everything already stored and declines new uploads until you are within your allowance again. You will have at least 30 days to free up space or choose a larger capacity. Videflo does not currently delete stored content automatically; if that ever changes, we will give you notice and a reasonable opportunity to download or export your Content first.

Removing and downloading

Once a Tape is fully protected in Videflo Cloud, you may remove its files from your device to free space; the Tape then plays by streaming, and you may download it to your device again at any time. A copy on your device and a copy in Videflo Cloud are two different things: playing a Tape from Videflo Cloud does not put its files back on your device.

If your subscription ends

Videflo requires an active subscription to open. If yours ends, your recordings stay on your device, and we do not currently delete Content from Videflo Cloud because a subscription has ended; subscribing again restores access to all of it. This is a description of current practice, not a promise to store Content indefinitely. We may establish retention or deletion rules for accounts that remain lapsed, subject to applicable law and these Terms; if we do, we will give you notice and a reasonable opportunity to subscribe again or to recover your Content before anything is removed.

You may invite other Videflousers to a Tape you own, by username or by a single-use link sent as a text message. A person who accepts becomes a member of that Tape: they can watch the whole Tape and add their own recordings to it. Being connected to somebody in Friends & Family does not, on its own, give them access to any of your Tapes.

If you own a Shared Tape

• You control it. You may cancel invitations, remove members, stop the Tape from accepting new recordings, and delete the Tape.
• Deleting a Shared Tape deletes it for everyone, including recordings that other members added. Do not delete a Tape that holds somebody else’s recordings without considering them.
• The Tape’s storage, including members’ recordings, counts against your allowance.
• You are responsible for whom you invite. Anyone who receives a link you send can join the Tape until the link is used.

If you add a recording to somebody else’s Tape

• Your recording becomes part of that person’s Tape. Every member can watch it, and the owner can delete the Tape or remove you from it.
• If you leave the Tape or delete your account, recordings you added stay in the Tape, because they are part of that person’s memory, but are no longer attributed to you. Only the Tape’s owner can remove a recording from a Shared Tape, so if you do not want a recording of yours to remain, ask the owner to delete it.
• Only the owner of a Shared Tape can export the whole Tape to their photo library. Every member can watch it in the app.
• You grant the Tape’s owner and its members permission to watch the recordings you add, and the owner permission to keep them as part of the Tape, on the terms described here.

You must only add recordings you have the right to share, and you must not use a Shared Tape to harass, deceive or harm anybody. We may remove content or suspend accounts that breach these Terms.

Recordings are written to your device first. Video files are large, and it is your responsibility to keep enough free storage for the recordings you make. Videflo warns you while you record if space is running low, and it lets you free space by removing Tapes that are already protected in Videflo Cloud.

Deleting the Videflo app removes the recordings stored on that device. It does not delete your account, your Content in Videflo Cloud, or your subscription.

Videflo requires a paid subscription. It is sold as one auto-renewable monthly subscription through the Apple App Store, and includes Videflo Cloud storage. The same subscription is offered at more than one storage capacity; moving between capacities is a change to your existing subscription, not a second subscription.

The price and billing period that apply to you are the ones shown to you by Apple at the moment of purchase. Prices are set and displayed by Apple, are charged in your local currency, and may differ by region and change over time.

Videflo does not currently offer a free trial, an introductory offer, or Family Sharing. If any is made available in future, its terms will be shown by Apple before you purchase.

• Payment is charged to your Apple Account at confirmation of purchase.
• A subscription renews automatically for the same period unless you cancel it at least 24 hours before the end of the current period.
• Your Apple Account is charged for the renewal within 24 hours before the end of the current period, at the then-current price for your capacity.
• Changing to a larger capacity takes effect when Apple processes the change and is prorated by Apple. Changing to a smaller capacity takes effect at your next renewal; until then you keep the allowance you have paid for.
• Apple manages billing, receipts, and renewal notices. We do not process or store your payment details.

You can cancel at any time in your Apple Account subscription settings on your iPhone. Cancelling stops future renewals; your subscription remains active until the end of the period you have already paid for.

Deleting the Videflo app, signing out, or deleting your Videflo account does not cancel a subscription. The subscription is held in your Apple Account, so it must be cancelled there. The Support page explains where to find it.

Purchases made through the App Store are billed by Apple, and refunds are handled by Apple under Apple’s policies. We are not able to issue a refund for an App Store purchase ourselves.

To request a refund, use Apple’s “Report a Problem” process or contact Apple Support. If you believe something in Videflo is not working as it should, please also write to admin@videflo.com so we can try to fix it.

Your subscription belongs to your Apple Account. If you reinstall Videflo or set up a new phone, sign in with Apple and, if the subscription screen appears, use Restore Purchases to restore an eligible active subscription bought with the same Apple Account.

Restoring a purchase restores access. Your Tapes come back separately, from Videflo Cloud, when you sign in to the same Videflo account; recordings that were never backed up exist only on the phone that made them.

You agree not to:

• use Videflo to record or share anyone unlawfully or without required consent;
• use Videflo to create, store or share content that is illegal, or that exploits or endangers a child;
• use invitations, Friends & Family requests or Shared Tapes to harass, deceive, impersonate or harm anybody, or send invitations to people who have not agreed to receive them;
• access or attempt to access another person’s account, Tape or Content without their permission;
• reverse engineer, decompile, or attempt to extract the source code of the app, except to the extent that applicable law expressly permits it;
• interfere with or attempt to circumvent security, storage allowances, licensing, or purchase verification; or
• copy, resell, sublicense, or redistribute the app or any part of it.

Recording laws differ sharply between countries and, in the United States, between states. Some require the consent of everyone being recorded, particularly for audio. You are responsible for knowing and following the rules that apply where you are recording.

Videflo is provided from the United States and is subject to its export control and sanctions laws, as well as those of any other country that applies to you.

By using Videflo, you confirm that:

• you are not located in, and are not ordinarily resident in, a country or territory subject to comprehensive United States sanctions;
• you are not listed on any United States government list of prohibited or restricted parties; and
• you will not export, re-export, or transfer Videflo in breach of those laws.

Apple applies its own controls on where the App Store distributes apps, which operate independently of these Terms.

These Terms are written in English. If we provide a translation, it is offered for convenience only, and the English version governs to the extent the two conflict, except where the law of your country requires otherwise, in which case the version in your language governs.

The Videflo app, Videflo Cloud, this website, the Videflo name and wordmark, the built-in avatars, and the design, text, and graphics we create are owned by Videflo LLC and protected by intellectual property laws.

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use one copy of the app on Apple-branded devices you own or control, as permitted by the App Store Terms of Service, for your own non-commercial use. No other rights are granted.

If you send us ideas, suggestions, or feature requests, we may use them to improve Videflo without any obligation, payment, or confidentiality, and without giving you any rights in the result. Please do not send us anything you consider confidential or that you do not want us to use.

Videflo is distributed by Apple and uses Apple services for downloads, sign-in, purchases, restoring purchases and notification delivery. Your use of the App Store and your Apple Account is governed by Apple’s terms, not ours.

You acknowledge that Apple has no obligation to provide maintenance or support for Videflo, and that Apple is a third-party beneficiary of these Terms and may enforce them against you.

Videflo Cloud runs on infrastructure provided by third parties, and our subscription records are held by a subscription infrastructure provider; both are named in the Privacy Policy. They act on our behalf, and these Terms are between you and us alone.

We may add, change, or remove features, change the storage capacities we offer, or stop offering Videflo altogether. We may also stop supporting older versions of iOS. Videflo Cloud may occasionally be unavailable for maintenance or for reasons outside our control; the app is built so that recording and watching Tapes already on your device continue to work without a connection.

If we discontinue the Service or Videflo Cloud, we will make reasonable efforts to give you notice and a reasonable period to download your Tapes to your device or export them to your photo library before anything is removed.

The Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free from data loss, that a recording, upload, download or export will always succeed, or that a recording, Tape or Content in Videflo Cloud will be preserved. You are responsible for your own backups.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you, and nothing in these Terms limits rights you have under mandatory consumer protection law.

To the maximum extent permitted by law, Videflo LLC will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, recordings, or memories, loss of profits, or loss of goodwill, arising out of or relating to your use of the Service.

To the maximum extent permitted by law, our total liability for all claims relating to the Service is limited to the greater of the amount you paid us (or paid Apple for Videflo) in the twelve months before the claim, or twenty-five United States dollars (US$25).

These limits apply even if we have been advised of the possibility of such damages, and even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

Nothing in this section limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, and for any consumer guarantee that applicable law says cannot be excluded, such as those under the Australian Consumer Law and New Zealand’s Consumer Guarantees Act 1993.

You agree to indemnify and hold harmless Videflo LLC and its officers, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of your use of the Service, your Content, the Content you share or add to somebody else’s Tape, or your breach of these Terms, including a claim brought by someone who appears in a recording you made or shared.

You may stop using Videflo at any time. Signing out leaves your account and your Content in Videflo Cloud as they are. Deleting the app removes the recordings on that device only.

Delete Account, in the app’s Settings, permanently deletes your account and every Tape you own in Videflo Cloud, including recordings other people added to your Shared Tapes. Recordings you added to somebody else’s Shared Tape remain in that Tape without attribution. Videos already on your device are not deleted by this, and your subscription is not cancelled; cancel it separately in your Apple Account settings. Deletion cannot be undone.

We may suspend or terminate your access to the Service if you materially breach these Terms, if we are required to do so by law, or if we discontinue the Service as described above. Sections that by their nature should survive termination continue to apply, including your content licence to the extent Content remains in other people’s Shared Tapes, intellectual property, disclaimers, limitation of liability, and indemnification.

Videflo LLC is a Utah limited liability company. These Terms and any dispute arising out of them are governed by the laws of the State of Utah, United States, excluding its conflict-of-laws rules.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Talk to us first

If something goes wrong, please contact us at admin@videflo.com before starting formal proceedings, and describe the problem and the outcome you are looking for. We will make a genuine effort to resolve it with you within 30 days. Most problems are settled this way, and it costs neither of us anything.

If that does not resolve it

Any dispute that is not resolved informally will be brought exclusively in the state and federal courts located in Utah, and you and Videflo LLC each consent to the personal jurisdiction of those courts, except where the paragraph below gives you a different right.

Purchases are made from Apple rather than from us, so a dispute about billing, a charge, or a refund is generally between you and Apple. See Refunds.

We may update these Terms as Videflo changes or as the law requires. When we do, we will revise the “Last updated” date at the top of this page.

If a change is material, we will make reasonable efforts to notify you before it takes effect. Continuing to use Videflo after a change takes effect means you accept the updated Terms.

Questions about these Terms:

• Email: admin@videflo.com

Videflo LLC, a Utah limited liability company.