There's no Videflo account. No email address to give, no password to invent, and nothing to sign into or out of.
Your Tapes live on your iPhone rather than on a server somewhere, so there's no account for them to belong to. It's one less thing to remember, and one less place your details could sit.
Where your Apple Account comes in
Your Apple Account — the one you already use for the App Store — does two things, and only two:
- It's how you get the app. Downloading anything from the App Store uses it.
- It's who the subscription belongs to. Apple handles the payment and the renewals, and the subscription follows that Apple Account rather than the app.
That second point is genuinely useful: set up a new iPhone, sign in to the same Apple Account, install Videflo, and tap Restore Purchases — your subscription comes straight back.
Your subscription travels. Your recordings don't.
Restoring a purchase brings back your access to the app. It does not bring back your Tapes, because those were saved on the iPhone where you made them.
Moving your recordings to a new iPhone is a separate job — see Backups and moving to a new iPhone.
Signing out
There's nothing to sign out of inside Videflo. If you're handing your iPhone to someone else and want the app closed off, the options are to delete the app or to lock the phone as usual.
Deleting the app deletes your Tapes
Videflo's recordings are stored inside the app, so removing it removes them unless they're in an iPhone backup or you've exported them.
Frequently asked
I forgot my Videflo password. How do I reset it?
There isn't one — Videflo never asks you to create a password or an account.
If you're being asked for a password, it's Apple asking you to confirm an App Store purchase. That's your Apple Account password, and Apple can help you reset it.
Can two people share one subscription?
Videflo's subscription isn't set up for Family Sharing today, so it applies to the Apple Account that bought it.
Each person's Tapes stay on their own iPhone regardless, since nothing is shared between devices.
Do you have my email address?
Only if you've written to us. Videflo doesn't ask for one, and the app doesn't send us any account details — there are none to send.
Related articles
Restoring a purchase
Getting your subscription back after reinstalling or setting up a new iPhone.
Backups, iCloud, and moving to a new iPhone
The most important article here. Your Tapes exist in one place — make sure that isn't the only one.
Privacy and security in plain English
What stays on your iPhone, what leaves it, and what Videflo knows about you.
Did this answer your question?
If not, write to us — a person reads every message. Please include your iPhone model, your iOS version, and what you were doing when the problem happened.