Your subscription belongs to your Apple Account rather than to the app, so it can always be brought back. Reinstall Videflo, sign in, tap Restore Purchases on the subscription screen, and you're in.
Restoring
Make sure the phone is signed in to the Apple Account you bought the subscription with.
Check in the Settings app. Your name is at the very top.
Open Videflo and sign in with Apple.
On the subscription screen, tap Restore Purchases.
It's on that screen, where you need it. Once you're past it there's nothing to restore.
Confirm with Face ID, Touch ID, or your password if Apple asks.
Access comes back straight away.
When you'd need it
- You deleted and reinstalled Videflo.
- You set up a new phone.
- You signed out of the App Store and back in.
- You're being shown the subscription screen even though you're sure you've paid.
What restoring does, and what brings your Tapes back
Two things, two routes
Restore Purchases brings back access, meaning the subscription. It checks with Apple and re-applies your Videflo Cloud capacity.
Signing in brings back your Tapes, from Videflo Cloud, as soon as you're in the same Videflo account. They appear marked In Videflo Cloud and play by streaming; Download to This iPhone puts the files back. See Moving to a new phone.
Tips
You don't need to restore on a phone that's already working. It's only for a fresh install or a new device.
A cancelled password prompt looks exactly like a failure. Try once more and let it complete.
Restoring needs a network connection, since it checks with the App Store.
Troubleshooting
Restore Purchases finds nothing.
- Check which Apple Account you're signed in with. The subscription follows the account that bought it.
- Check the subscription is still active in Settings → your name → Subscriptions. An expired one has nothing to restore.
- Make sure you're online, then try once more.
- If it was bought by a family member on their own account, it can't be restored to yours.
It says it can't reach the App Store.
- Check your connection, then try again.
- Occasionally the App Store itself is having a moment, and Apple's System Status page will say so.
The subscription screen keeps reappearing.
- Restore once and let it finish rather than tapping repeatedly.
- Close Videflo completely and reopen it.
- Confirm the subscription is genuinely active in your Apple Account.
- If it's active and restoring still doesn't work, email us with your phone model and iOS version.
Frequently asked
Will restoring charge me again?
No. Restoring only re-checks a purchase you've already made. It never starts a new one.
How many devices can I restore onto?
Any phone signed in to the Apple Account that holds the subscription. Sign in to Videflo with the same account and your Tapes come with you too.
Do I need to restore every time I open the app?
No. Videflo checks with the App Store on its own, including offline, and works normally without a connection. Restoring is only for a fresh install or a new device.
Related articles
Changing, cancelling, or refunding a subscription
All of it happens in your Apple Account. Here's exactly where to look.
Moving to a new phone, reinstalling, and a lost phone
How your Tapes come back, from Videflo Cloud and from your phone's backup, and what to check before you wipe the old phone.
Subscription and purchase problems
Paid but still seeing the subscription screen, restores that find nothing, and unexpected charges.
Did this answer your question?
If not, write to us. A person reads every message. Please include your phone model, your iOS version, and what you were doing when the problem happened.