Videflo updates through the App Store like any other app. Updating never touches your Tapes. Your recordings stay exactly where they are, on your phone and in Videflo Cloud.
Getting the latest version
Open the App Store.
Tap your picture in the top-right corner.
Scroll to the list of available updates and tap Update beside Videflo.
Or pull down on that screen to refresh the list if nothing's showing.
To have updates arrive on their own, turn on Settings → App Store → App Updates. It's the simplest way to stay current.
Checking which version you have
Open Videflo's Settings from the gear on Home, tap About Videflo, and look at the Version row. It's worth quoting if you ever write to support.
Do updates affect my Tapes?
No. Updating replaces the app, not its data. Your Tapes, recordings, Collections, cover photos and preferences all carry across, and Videflo is careful to keep reading libraries created by earlier versions.
Updating is safe. Deleting is a different thing.
An update keeps everything. Deleting the app removes the recordings on this phone. Everything already in Videflo Cloud is safe, but a recording that hadn't finished uploading isn't. If an update is misbehaving, don't delete and reinstall as a first step: check the Tapes say Backed Up, and ask us first.
Tips
Updates are worth taking. Small fixes to recording and saving are exactly the sort of thing you want on the phone before an occasion, not after it.
If an update is waiting and you're about to film something important, either update first or leave it until afterwards, not halfway through the afternoon.
Troubleshooting
The update won't download.
- Check your connection and free storage.
- Sign out of and back into the App Store in Settings → your name → Media & Purchases.
- Restart your phone and try again.
The app misbehaves after updating.
- Force-close it by swiping up from the bottom of the screen and swiping Videflo away, then reopen it.
- Restart your phone.
- Tell us what's wrong, with your phone model, iOS version, and the Videflo version. Please check your Tapes say Backed Up before deleting the app.
Frequently asked
Do I have to pay for updates?
No. Updates are included with your subscription.
Where can I see what changed?
The App Store shows release notes on Videflo's page under **What's New**. The feedback portal linked from Settings also carries announcements.
Can I go back to an older version?
The App Store doesn't allow that. If a new version has broken something for you, please tell us. That's the fastest route to a fix.
Related articles
Every setting explained
A guided tour of Videflo's Settings screen, top to bottom, with nothing left out.
Getting in touch
How to reach a human, and what to include so we can actually help.
The app crashes, freezes, or won't open
The general fixes, in the order worth trying them, and the one thing not to do.
Did this answer your question?
If not, write to us. A person reads every message. Please include your phone model, your iOS version, and what you were doing when the problem happened.