Videflo is made by a very small team, and a person reads every message. There's no ticket robot and no phone tree.
If something's wrong, or you've an idea, we'd genuinely like to hear it.
Two ways to reach us
- Email — for anything that's gone wrong
- Best when something isn't working, or when you'd rather not post publicly. The address is on the support page and at the bottom of every page on this site.
- Share Feedback — for ideas
- Open Videflo's Settings → Help → Share Feedback. It's the place for feature suggestions, and you can see and support what other people have asked for.
What to include
The more of this you can tell us, the faster we can help — and often the difference between fixing something today and guessing at it for a week.
- Your iPhone model — for example iPhone 15 Pro.
- Your iOS version — from Settings → General → About.
- Your Videflo version — from Videflo's Settings → About Videflo → Version.
- What you were doing when it happened, step by step if you can.
- What you expected, and what happened instead.
- A screenshot or screen recording if there's anything to see. These help enormously.
Never send us your footage
We don't need it, and we'd rather not have it. A description or a screenshot is plenty. Your recordings are yours.
Two things we genuinely can't do
- Recover lost recordings. Videflo keeps no copy of anything, so if a Tape is gone from your iPhone, there is nothing on our side to restore it from. This is worth knowing *before* you need it — see Backups and moving to a new iPhone.
- Issue refunds or cancel subscriptions. Apple bills for App Store purchases, so both live in your Apple Account. Do tell us if something's broken, though — we can't refund, but we can fix.
Tips
Have a look through the Help Center first — a great many questions are answered here, and it's faster than waiting on a reply.
One email per problem is easier to follow than one long one covering several.
If it's a feature you'd like rather than something broken, the feedback portal is the better home for it: other people can add their voice.
Frequently asked
How quickly will I get a reply?
As soon as we reasonably can. We're a small team, so it's hours to a couple of days rather than instant — but a real person will answer.
Is there a phone number or live chat?
No. Email is the way to reach us, and it means we can look properly at what you've sent rather than guessing on the spot.
Can I suggest a feature?
Please do. **Settings → Help → Share Feedback** in the app is the best place — suggestions there are visible to other people, who can add their support.
Related articles
Updating Videflo
How updates arrive, whether they affect your Tapes, and what to do if one goes wrong.
Backups, iCloud, and moving to a new iPhone
The most important article here. Your Tapes exist in one place — make sure that isn't the only one.
The app crashes, freezes, or won't open
The general fixes, in the order worth trying them — and the one thing not to do.
Did this answer your question?
If not, write to us — a person reads every message. Please include your iPhone model, your iOS version, and what you were doing when the problem happened.