Subscriptions are managed in your Apple Account, not inside Videflo. Apple takes the payment, so Apple holds the controls, including cancelling and refunds.
Videflo's Settings screen has a Manage Subscription link, under Videflo Plan, that takes you straight there. Changing storage capacity is the one thing you do inside Videflo, in Manage Storage.
Where to find it
Open the Settings app on your iPhone.
Tap your name at the very top.
Tap Subscriptions.
Choose Videflo from the list.
From here you can cancel, or see when it next renews.
The shortcut inside the app is Settings → Videflo Plan → Manage Subscription, which opens the same page.
Apple moves these things around
The exact wording changes between iOS versions. If what you see doesn't match, Apple Support publishes the current steps for managing subscriptions.
Cancelling
Go to Settings → your name → Subscriptions → Videflo.
Tap Cancel Subscription and confirm.
- Cancelling stops the next renewal. You keep access until the end of the period you've already paid for.
- Your Tapes are not deleted. They stay on your phone, and Videflo doesn't currently remove content from Videflo Cloud because a subscription has ended.
- Subscribing again later restores access to everything, exactly as you left it.
Deleting the app does not cancel a subscription
Removing Videflo from your phone leaves the subscription running and renewing. It has to be cancelled in your Apple Account.
Neither does signing out or deleting your Videflo account. All three leave the subscription exactly where it was.
Changing storage capacity
This one is inside Videflo: Settings → Videflo Cloud → Manage Storage → Storage Options. Pick the size you want and confirm with Apple.
- Moving up takes effect straight away. Apple prorates the difference for the rest of the current month.
- Moving down takes effect at your next renewal. Until then you keep the allowance you've paid for, and Videflo shows the change as scheduled.
- If you'll be using more than the smaller capacity holds, Videflo keeps everything and gives you 30 days after the change to free space or move back up. Nothing is deleted on its own.
Refunds
Apple bills for App Store purchases, so Apple handles refunds under its own policies. We aren't able to issue one ourselves, however much we might like to.
Go to reportaproblem.apple.com and sign in with your Apple Account.
Find the Videflo purchase and choose Request a Refund.
Pick a reason and submit it. Apple decides the outcome.
If something in Videflo is broken, please tell us as well as Apple. We can't refund you, but we can fix it, and we'd like to.
Tips
Cancel a day or two before the renewal date rather than on it. Apple charges for the next period slightly in advance.
Check when it renews in that same Subscriptions screen. It's shown right under the plan.
If you're cancelling for good and want your memories outside Videflo, export the Tapes you care about to Photos first. Nothing is deleted when you cancel, but you won't be able to open the app to export later.
Common mistakes
Deleting the app and assuming the billing stopped.
It doesn't. Cancel in Settings → your name → Subscriptions.
Looking for a cancel button inside Videflo.
There isn't one, because an app can't cancel an Apple subscription. Manage Subscription in Videflo's Settings takes you to the right place.
Troubleshooting
Videflo isn't listed under Subscriptions.
- Check you're signed in with the Apple Account that bought it. A family member's account is a common surprise.
- If the subscription has already expired it may no longer be listed as active. Look under Expired on the same screen.
I cancelled but I still have access.
- That's correct. Access runs to the end of the period you've paid for, then stops.
I chose a smaller capacity but Videflo still shows the bigger one.
- That's expected. Apple keeps the larger capacity in force until the renewal date, and Videflo shows the smaller one as scheduled.
Frequently asked
Will I lose my Tapes if I cancel?
No. Your recordings stay on your phone, and Videflo doesn't currently remove content from Videflo Cloud because a subscription has ended. You'll need a subscription to use the app, and resubscribing brings everything back exactly as it was.
Can you cancel it for me?
We're not able to. Only Apple can change an App Store subscription, and only from the account that holds it. The steps above take about thirty seconds.
I was charged after cancelling.
Check the date the cancellation took effect in your Apple Account. If a charge landed after that, it's Apple that took it, and reportaproblem.apple.com is the place to raise it.
Related articles
The subscription, storage capacities, and what's included
One monthly subscription with Videflo Cloud included, three storage sizes, and how billing works through the App Store.
Restoring a purchase
Getting your subscription back after reinstalling or setting up a new phone.
Subscription and purchase problems
Paid but still seeing the subscription screen, restores that find nothing, and unexpected charges.
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