Troubleshooting
When something isn't working, start here.
5 articles
The app crashes, freezes, or won't open
The general fixes, in the order worth trying them — and the one thing not to do.
Recording won't start, stops, or won't save
Black previews, silent footage, refused record buttons, and interrupted sessions.
Playback problems
Stuttering, missing sound, a Tape that looks too short, or a recording that won't play at all.
When exporting fails
Preparation that stalls, exports that won't save to Photos, and videos you can't find afterwards.
Subscription and purchase problems
Paid but still seeing the subscription screen, restores that find nothing, and unexpected charges.
Other topics
Getting Started
What Videflo is, how to install it, and how to make your very first Tape.
6 articlesRecording
Using the camera, adding to a Tape, and what happens when you're interrupted.
6 articlesTapes & Library
Naming, tidying, trimming, and finding the Tapes you've made.
5 articlesCollections
Grouping Tapes that belong together, like folders for years.
1 articlePlayback
Watching a Tape back, moving through it, and the date stamp on screen.
3 articlesExporting & Sharing
Turning a Tape into an ordinary video file you can keep or send.
3 articlesStorage & Backup
How much space Tapes use, freeing some up, and keeping a second copy.
2 articlesSubscription
Plans, billing, restoring a purchase, and cancelling — all through Apple.
3 articlesPrivacy & Security
Where your recordings live, what leaves your iPhone, and what doesn't.
1 articleApp & Settings
Every switch in Settings explained, plus updates and getting in touch.
3 articles