Troubleshooting
When something isn't working, start here.
6 articles
The app crashes, freezes, or won't open
The general fixes, in the order worth trying them, and the one thing not to do.
Recording won't start, stops, or won't save
Black previews, silent footage, refused record buttons, and interrupted sessions.
Playback problems
Stuttering, missing sound, a Tape that looks too short, or a recording that won't play at all.
When exporting fails
Exports that stop part way, won't save to Photos, or produce videos you can't find afterwards.
Subscription and purchase problems
Paid but still seeing the subscription screen, restores that find nothing, and unexpected charges.
Sign-in, backup, and Shared Tape problems
Can't sign in, a backup that won't finish, a Tape that won't stream, or an invitation that opens the wrong thing.
Other topics
Getting Started
What Videflo is, how to install it, and how to make your very first Tape.
6 articlesRecording
Using the camera, adding to a Tape, and what happens when you're interrupted.
6 articlesTapes & Library
Naming, tidying, pinning, and finding the Tapes you've made.
4 articlesCollections
Grouping Tapes that belong together, like folders for years.
1 articlePlayback
Watching a Tape back, moving through it, and the date stamp on screen.
3 articlesExporting
Saving a Tape, or one recording, to Photos as an ordinary video.
2 articlesShared Tapes
Inviting family to a Tape, adding to someone else's, Friends & Family, and notifications.
3 articlesVideflo Cloud & Storage
How backup works, freeing space on your phone, and moving to a new one.
3 articlesSubscription
The plan, storage capacities, restoring a purchase, and cancelling, all through Apple.
3 articlesPrivacy & Security
Your account, where your recordings live, who can see them, and what Videflo never does.
1 articleApp & Settings
Every screen in Settings explained, plus updates and getting in touch.
3 articles